Website Terms Of Use

Training Agreement & Terms and Conditions

Grubby Paws Dogs Policy

Aversive training techniques and equipment, harsh handling or use of pain, fear or discomfort will not be tolerated. If after being asked to cease the use of these techniques, they are continued, services will be terminated with no refund.

Solo Session Policy

Training Methods

Grubby Paws Dog Training only uses positive, force-free, ethical, and scientifically supported training techniques. The deliberate application of fear-inducing, painful, or avoidance-based methods or equipment is strictly prohibited. Such actions will lead to the immediate cessation of the session or consultation without a refund. Persistent use of these aversive techniques will result in the termination of the entire coaching plan without reimbursement.

Owner Commitment

Commit to engaging fully with the training process to the best of your ability, recognising that meaningful change requires consistency and dedication.
Acknowledge that behavioural challenges do not have quick fixes, and progress may take time.
Refrain from introducing alternative training or behaviour modification methods (including those found online, in books, or suggested by friends or other trainers), as this can create confusion and hinder your dog’s progress.
Be open and honest when discussing your dog’s behaviour to ensure we can offer the most effective support.
Ask for clarification if any part of the training process or guidance is unclear.
Approach all suggested strategies and changes with an open mind, even if they differ from what you expected or have previously tried.

Payment Policy

Full payment is required prior to initiating any session or consultation, this can be done directly via the website, an invoice can be provided on request.

Cancellation Policy

Cancellations will be allowed up to 48 hours before the agreed session was due to take place.
If a cancellation is made within 48 hours of a session, payment will not be refunded.
If Grubby Paws Dogs has to cancel a session due to illness or unforeseen circumstances, you will be offered the next suitable slot that has availability.

Lateness

If you are running late to a session, there is a 10 minute grace period where you will still be entitled to the full session time. Any later than that will result in your session being shortened.
Grubby Paws Dogs strives to arrive in time for sessions, but due to London transport and traffic, travelling through the city can be tricky. A 30 minute grace period is expected here, but the client will be notified.

Membership Coaching

Our membership program is designed to give you the support and guidance you need to succeed with your dog. However, your progress also depends on your own consistency and commitment. Grubby Paws Dog Training will provide all the necessary tools and advice, but we cannot be held responsible for a lack of progress resulting from inconsistent implementation or lack of client commitment.

If at any point we feel that additional support is needed, we may recommend a referral to a veterinary professional, such as a Vet or a Clinical Animal Behaviourist. Please note that the fees for these professionals are separate and not included in the coaching program. While we may suggest specific professionals, they operate independently, and Grubby Paws Dog Training cannot be held responsible for the services they provide.

All clients receive unlimited support via WhatsApp. Our office hours are Monday to Friday, 9am to 6pm and replies will be within 48 hours. Messages sent outside of these hours are welcome and will be responded to during the next available office hours.

Coaching content may be updated or modified as needed. Should we make changes to the package you are on, we will provide at least four weeks’ notice.

Booking of sessions is the responsibility of the client via the online booking service. Unused sessions at the end of the billing cycle cannot be carried forwards.

Memberships are billed automatically on a monthly basis. If you wish to end your coaching, please notify Grubby Paws Dog Training via email or WhatsApp. Your coaching will conclude at the end of that billing month, provided we receive at least 48 hours' notice prior to the month’s end. Please note that we do not offer partial refunds. Missed payments will result in immediate termination of your coaching.

Injury & Health

Grubby Paws Dog Training is not liable for any loss, injury (including death), or damage to persons, dogs, or property. Clients must disclose any current or past injuries or health conditions of their dog prior to sessions. In the event of an injury to the dog during a session, GPDT is authorised to seek veterinary care, prioritising the dog's best interest. All associated veterinary expenses are the client's responsibility.

Minors Policy

Individuals under 18 years of age must be accompanied by an adult during all sessions. Children under 14 must each have a supervising adult who is not looking after the dog.

Conduct Towards Staff

Disruptive, confrontational, or abusive behaviour towards GPDT staff will not be tolerated and may result in the immediate termination of the session or consultation without a refund. Continued misconduct can lead to the cancellation of the entire package without reimbursement.

Training Timeline

While we strive to provide realistic timeframes for training and behaviour modification, specific results cannot be guaranteed within a set period. Progress depends on factors such as environmental setup, the dog's physical and emotional well-being, and the client's dedication and communication throughout the coaching plan.

Agreement

By booking with Grubby Paws Dog Training, clients acknowledge and agree to these terms and conditions.

Group Class Policy

Refunds for group classes cannot be given unless the place in the class can be filled. This must happen before the course has started and must be approved by Grubby Paws Dogs. If the place is filled then a refund can be issued (minus a 10% admin fee).

If your dog has had diarrhoea or sickness within the 24 hours before class starts (unless cleared by your vet), or is showing signs of kennel cough, they cannot attend class.

Female dogs that are coming into, or are in season, cannot attend class.

Refunds for missed classes will not be given, but notes will be provided and the opportunity to submit video for assessment and coaching.

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Limitations

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Revisions and Errata

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Links

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Site Terms of Use Modifications

Company may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

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AREAS COVERED

East London: Bethnal Green, Hackney, Shoreditch, Clapton, Tower Hamlets, Stratford, Newham, Walthamstow, Leyton, Leytonstone, Ilford, Manor Park, Forest Gate, Bow, Mile End, Dalston, etc.
North London: Highbury & Islington, Angel, Finsbury Park, Clissold Park, Stoke Newington, Archway, Camden, etc
Other Areas Of London: On request.
Further Afield: Online training.